Few years ago our company developed a multi-agents virtual agent console application (HVA) for the Genesys Engage based on the PSDK 9.0
By utilizing the PSDK, among other things, the HVA supports the following Genesys Agent operations for the voice communications:
Register, Login, Logout, Ready, Not Ready, Answer, Release call , etc.
Now we need to transform the HVA to the Genesys Cloud and support the above mentioned functions
Could you please advise whether any Genesys Cloud SDK exists? (preferably .Net)
Any developer level documentation for Agent APIs?
Unfortunately, I could not find the agent-related APIs that would allow switching the agent to the Registered, Login, Logout, Ready, NotReady state - similar to what we have in the PSDK 9.0 in the
The Genesys Cloud API Client SDK seems to deal with the client code and does not seem to provide such agent functionality. (Or maybe I could not figure out where to look?)
If you could possibly point me to the APIs supporting that agent functionality (i.e. Registered, Login, Logout, Ready, NotReady) it would be really a great help for us.