Answering calls using API

[Jeffr]

Is there anyway to Answer a call using the converstation API? I have tried setting the state to "connected" but to no avail

[ronan.watkins]

Hi,

If you are using WebRTC, please see the following forum post:

Answering inbound calls via JS SDK with WebRTC Station

Hi all, I've been experiencing some issues connecting to inbound calls via the JS SDK. I'm using the endpoint of /api/v2/conversations/calls/{callId}/participants/{participantId} with the body of { "state": "connected" } I've got my account configured with a WebRTC station which after searching around on this forum I understand that in 2017 it wasn't possible to accept inbound calls via the API. After digging deeper I found the reference issue of "PURE-1848" however I've been unable to …

[Jeffr]

I did review the article, however I am not sure what is meant by "dummy call" and did Genesys provide and direction as this seems a bit of a kludge?

j.

[tim.smith]

I believe the person that said "dummy call" in that post meant to just place a call to test that it works, as opposed to going on queue and taking a customer call or something.

If you've followed the steps in that post and it's still not working, please open a case with Genesys Cloud Care to investigate as that is all that is required to place a call when using a WebRTC station.