Answering Inbound Call in Queue

[Nathan_Brake]

I am trying to answer an incoming call for my test user that is in a queue. I have it notifying in our app, but when i try to use the conversationsAPI to patchConversationsCallParticipant (passing in my agent participantId, and body is {state: "connected"}) but it does nothing. The call is still alerting.

Correlation: "085fba87-6c36-44b2-a3e9-25108d663139"

Thanks for any help you can give

[ronan.watkins]

Hi Nathan,

Please see this answer on a previous topic. It should provide the solution you need:

Answering inbound calls via JS SDK with WebRTC Station

[Nathan_Brake]

I have done all of that. I get the call in our system, which is coming from a queue, but when i try to patchConversationCallParticipant with a state of 'connected', it does not connect. So that post is not fully helpful

[Nathan_Brake]

with the participant being agent, but it does NOT change the state.

[tim.smith]

If you've verified that the place external calls option is enabled, there aren't any invalid values in the request, and the response is successful, please open a case with Genesys Cloud Care to investigate further.