How to fix Negative Evaluations Scores

[sbegum]

Hi,
Why do I get negative evaluation scores. Below is the request query.

Please advise. Below is the response for above request that contain negative values. How can we convert them to positive values. Thanks

{
"group": {
"conversationId": "98168524-b729-4703-bda9-558ce09c4e0b",
"divisionId": "a6543d5f-e092-452a-8a87-f88716b36ad5",
"evaluationId": "2938f0cc-8fe6-45d2-bd55-d6faccc1b505",
"evaluatorId": "64441a88-cacc-43a9-96cd-00554d318fee",
"formId": "1123e930-3999-4852-8f65-b6e61f8799bd",
"userId": "11ecc7dc-d74b-41d1-abe9-1187eeca4a65"
},
"data": [
{
"interval": "2021-05-17T03:30:00.000Z/2021-05-17T04:30:00.000Z",
"metrics": [
{
"metric": "nEvaluations",
"stats": {
"count": -1
}
},
{
"metric": "oTotalScore",
"stats": {
"max": -100,
"min": -100,
"count": -1,
"sum": -100
}
}
]
}
]
},

[ronan.watkins]

Hi,

Please see the following announcement for an explanation of negative scores.

New default alternate time dimension for evaluation aggregates

Category API Summary New default alternate time dimension for evaluation aggregates There is a new parameter called “alternateTimeDimension” on evaluation aggregate queries. This new default behavior enables an evaluation score or a count to contribute to the aggregate time bucket of the datetime at which the evaluation was created. Previous behavior aggregates the time bucket of the datetime when the score or count occurred. If there is not an alternateTimeDimension specified, the default…

I'm not familiar with this API but I guess negative scores should be ignored.

[sbegum]

Hi, yes I have seen this post and this alternateTimeDimension is already implemented in the request Query as you can see in the above post. But I still get negative evaluations. Not sure how can it be fixed. Thanks