Open Data Exporter: api - Bad Chat, no permissions, skipping

Platform API
1

Hi,
We are using Open Data Exporter to get the Chat Details. The request type used is getChatDetails.
Unfortunately we often encounter the following error, stopping the export:

[2021-12-01T13:02:05.841] [TRACE] executor - getChatDetails:Getting 443 more chats...
[2021-12-01T13:02:06.072] [TRACE] executor - getChatDetails:Getting 442 more chats...
[2021-12-01T13:02:06.161] [INFO] api - Bad Chat, no permissions, skipping..

My first assumption is that a right is missing. But what right would be missing then?
Or maybe we are using the wrong request, executing the wrong API?

Thanks a lot in advance!

2

Are these traces coming from code you've written for your jobs/templates? I'm having trouble relating those traces to anything in the main codebase.

If you run the app with the /debugAPI parameter, it should trace out verbose details about each API request it's making. That parameter is documented here: https://github.com/MyPureCloud/open-data-exporter/wiki/Running-the-application

3

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