Digital messaging and engagement

If you are enabling your business with new messaging and digital capabilities from Genesys Cloud, start here.

Web messaging enables asynchronous, rich messaging conversations with a customizable Messenger interface.

Open messaging facilitates integrations between Genesys Cloud and a third-party messaging service through a webhook.

Recipient Identifiers describes what values can be used to determine who a message is sent from, and who it is sent to when viewing a normalized message or a conversation address Message Media describes how to upload media to send outbound from Genesys Cloud

If your business is already running existing digital channels from Genesys Cloud, start here.

Web Chat allows customers to chat synchronously with contact center agents directly from your website.

• Guest Chat API enables a custom guest interface that works with the Genesys Cloud Web Chat feature.
• Third-party email and chat routing API allows customers to chat in their preferred 3rd-party system and route those chats through Genesys Cloud's omnichannel ACD capabilities.

Genesys Cloud Screen Share allows customers to share their desktop application screens with agents. (Note: For desktop implementations only.)

Genesys Cloud Co-browse enables customers to share their view of your website with an agent. Co-browse events and commands are also available as part of Messenger Headless Mode SDK, see CobrowseService plugin.

For legacy versions of Co-browse for Voice and Chat, see here. (Note: For desktop implementations only.)