About the Analytics and Reporting category
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0
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2603
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July 12, 2018
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API query for SecurePause
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3
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341
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November 20, 2024
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Programmatic Idenfitication of conversations with transcripts
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1
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268
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November 10, 2024
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Rate Limits and Protected Recordings
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3
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359
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November 8, 2024
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Amount of transcription in one queue
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1
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313
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November 6, 2024
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Need Endpoint For Operational KPI's
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2
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316
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November 6, 2024
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Need Endpoint for Skills Performance Metrics data
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1
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299
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November 6, 2024
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Is there a difference in pagination between conversations and userdetails?
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7
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400
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October 31, 2024
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API Access to Topic Trends
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2
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465
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October 24, 2024
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Extract the number of incomming calls that were rejected
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2
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485
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October 12, 2024
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Interval Filter v2/analytics/users/details/query
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5
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601
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October 11, 2024
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Agent Status report idle time verses idle presence returned in returned from user details query
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1
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510
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October 7, 2024
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Find a specific Wrap-up Code and count dials
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1
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529
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October 6, 2024
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To identify whether an interaction was recorded
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1
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503
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October 6, 2024
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Analytics Aggregates properties
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1
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509
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October 5, 2024
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Discrepancies in startTime and endTime between recordingmetadata and GetCallConversations
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2
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529
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October 2, 2024
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Query related to Service Level Formula for conversations of Orgs
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5
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599
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September 30, 2024
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Error with exporting interactions?
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2
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536
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September 28, 2024
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The dashboard should display the destination number that the user is calling
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2
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528
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September 27, 2024
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Calculating ASA SLA and Determining Answered Calls Within 180 Seconds
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2
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569
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September 26, 2024
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Report to find Calls transferred to a queue
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3
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706
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September 25, 2024
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Provide Timezone for EU region to fetch the genesys data
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1
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530
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September 25, 2024
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Time taken by an API call
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4
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618
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September 22, 2024
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Wrapup Performance views data discrepancies for Handle
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14
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953
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September 20, 2024
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Request for average talk and Outbound Metrics from Genesys Cloud API
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2
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610
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September 18, 2024
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Discrepancy in NA vs. EU Data for /api/v2/analytics/conversations/aggregates/query
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5
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650
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September 18, 2024
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Request for Interval Complete, Service Level Target %, and Met SLA Metrics from Genesys Cloud API
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3
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696
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September 17, 2024
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Discrepancy Between Exported File Metrics and API Response Data in Genesys Platform
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1
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577
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September 12, 2024
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Interaction View via API
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2
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743
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August 25, 2024
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Is there an API to retrieve recording access
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2
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767
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August 22, 2024
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