|
Data Model comparison between Genesys Engage and Genesys Cloud A3S
|
|
3
|
848
|
December 29, 2023
|
|
Genesys Transcript API Consumption
|
|
4
|
532
|
December 29, 2023
|
|
Skillgroup Reporting
|
|
2
|
528
|
December 28, 2023
|
|
Scheduled Export: Update Interactions view
|
|
1
|
465
|
December 16, 2023
|
|
Genesys Cloud - Roles & Permissions to Restrict the Access of Quality
|
|
1
|
459
|
December 16, 2023
|
|
Dummy emails for Speech & Text Analytics only
|
|
1
|
452
|
December 7, 2023
|
|
Agent Scheduled Call Back view
|
|
2
|
552
|
November 30, 2023
|
|
Historic data from reportingturns Endpoint
|
|
1
|
554
|
November 23, 2023
|
|
New Dictionary Management API
|
|
1
|
851
|
November 16, 2023
|
|
200 Error code when calling /api/v2/recording/batchrequests API
|
|
2
|
614
|
November 9, 2023
|
|
How to check the count of a caller's number of calls
|
|
3
|
1153
|
November 3, 2023
|
|
List of recordings for given interval
|
|
2
|
694
|
October 25, 2023
|
|
Duplicate conversation for different intervals
|
|
4
|
693
|
October 15, 2023
|
|
Service Level Numerator Calculation
|
|
2
|
805
|
October 8, 2023
|
|
Initial Direction verse Direction within Queue Performance
|
|
2
|
788
|
October 6, 2023
|
|
Quality Aggregates query not pulling right years data from a python script pull
|
|
3
|
706
|
October 6, 2023
|
|
Showing GC Dashboard in Scala Player
|
|
1
|
763
|
October 1, 2023
|
|
Quality Evaluation detailed reporting
|
|
2
|
931
|
September 28, 2023
|
|
Aggregate Event topic triggering
|
|
6
|
839
|
September 27, 2023
|
|
Conversation analytics query reliability
|
|
2
|
771
|
September 27, 2023
|
|
tWait always 0 in /api/v2/analytics/conversations/details
|
|
2
|
845
|
September 24, 2023
|
|
How to properly get handled call count w/multi divisions and xfers
|
|
1
|
777
|
September 8, 2023
|
|
Discrepancy in results from conversation details when ran for same interval
|
|
4
|
793
|
September 6, 2023
|
|
How to order conversation participant and sessions
|
|
4
|
867
|
September 6, 2023
|
|
Report - flow destination
|
|
1
|
833
|
September 1, 2023
|
|
Screen recording indicator
|
|
4
|
925
|
August 23, 2023
|
|
Find a specific Wrap-up Code and count dials with this
|
|
1
|
887
|
August 23, 2023
|
|
Difference between definitions of wrap-up codes
|
|
7
|
1093
|
August 12, 2023
|
|
Dashboard for our Web messaging
|
|
3
|
826
|
August 9, 2023
|
|
Reporting for dialer attempts
|
|
2
|
841
|
August 6, 2023
|