Announcements

Topic	Replies	Views	Activity
Transition to our New Developer Announcement Community Forum! Description Dear Developer Community, This announcement informs you of an upcoming change regarding our developer forum communications. We are retiring our current developer announcement forum and transitioning to a new…	1	317	April 23, 2025
Removal and Replacement of Partner Billing Usage API Description: Genesys Cloud is transitioning to a new billing system. As a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience. Y…	1	609	April 14, 2025
About the Announcements category	1	5053	August 28, 2017
Removal of `stickerIds` field from `api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages` endpoint	0	120	May 8, 2025
Static IP Addresses for Genesys Cloud Platform API REST Services	0	493	May 2, 2025
Permission Change: Update to User Presence Requires presence:userPresence:edit	0	180	May 6, 2025
Adding email Send permission to existing default behavior	0	344	April 18, 2025
Additional validation for in-queue and Customer First Callback related flows submitted in the queue object	0	320	April 18, 2025
Deprecation of (textBody, media, stickers) fields from REST endpoint (“Get conversation message”, "Get messages in batch", "Get message", "Send message") response	0	311	April 18, 2025
Removing external organization from reverse white pages lookup endpoint response	0	294	April 15, 2025
Introduction of limits for number of allowed response assets per org	0	336	April 14, 2025
Introduction of pagination support for GET web deployment configuration versions API endpoint	0	314	April 14, 2025
Deprecation of Sentiment Setting within Topics from Public API	0	285	April 14, 2025
Documentation update: Calibration within Evaluation response is reference	0	309	April 14, 2025
Deprecation and replacement of Create Media endpoint	0	329	April 14, 2025
Remove /api/v2/analytics/conversations/transcripts/query API	0	358	April 14, 2025
Schedules endpoint result sortBy field will default to sorting by name	1	517	April 7, 2025
Dark Hours for Historical Adherence Query Across Management Units API	0	361	April 1, 2025
Deprecation and replacement of WFM delete job endpoints	0	358	April 1, 2025
New Developer Forum is Coming!	17	2206	March 24, 2025
Introducing enhanced Usage service and APIs	0	527	March 21, 2025
Removal of leftover Knowledge Workbench V1 Associated APIs	0	436	March 18, 2025
Removing journeySegmentScope as a dimension and groupBy for journey analytics api	0	400	March 18, 2025
Deprecate Legacy Alerting Notification Topics	1	529	April 13, 2025
Platform Limit Event - LIMIT-0001 will reduce number of events produced	1	597	May 13, 2025
Deprecation and Removal of Limit Count APIs	1	462	May 13, 2025
Deprecation: ACD Chat v2.0 and resulting impact to Third-party Chat Routing	1	662	May 8, 2025
Removing the primaryContactId field from ExternalOrganization	1	514	May 6, 2025
Scope field will be removed from the body of Journey Segment request contract	4	712	April 30, 2025
Update to correct the behavior for the preserveIdleTTL parameter of the tokens/me resource	1	683	April 30, 2025

Transition to our New Developer Announcement Community Forum!

Description Dear Developer Community, This announcement informs you of an upcoming change regarding our developer forum communications. We are retiring our current developer announcement forum and transitioning to a new…

1

317

April 23, 2025

Removal and Replacement of Partner Billing Usage API

Description: Genesys Cloud is transitioning to a new billing system. As a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience. Y…