|
About the Analytics and Reporting category
|
|
0
|
2245
|
July 12, 2018
|
|
Extract the number of incomming calls that were rejected
|
|
1
|
80
|
September 12, 2024
|
|
Interval Filter v2/analytics/users/details/query
|
|
4
|
165
|
September 10, 2024
|
|
Agent Status report idle time verses idle presence returned in returned from user details query
|
|
0
|
111
|
September 7, 2024
|
|
Find a specific Wrap-up Code and count dials
|
|
0
|
109
|
September 6, 2024
|
|
To identify whether an interaction was recorded
|
|
0
|
118
|
September 6, 2024
|
|
Analytics Aggregates properties
|
|
0
|
128
|
September 5, 2024
|
|
Discrepancies in startTime and endTime between recordingmetadata and GetCallConversations
|
|
1
|
152
|
September 2, 2024
|
|
Query related to Service Level Formula for conversations of Orgs
|
|
4
|
219
|
August 30, 2024
|
|
Error with exporting interactions?
|
|
1
|
173
|
August 29, 2024
|
|
The dashboard should display the destination number that the user is calling
|
|
1
|
169
|
August 28, 2024
|
|
Calculating ASA SLA and Determining Answered Calls Within 180 Seconds
|
|
1
|
189
|
August 27, 2024
|
|
Report to find Calls transferred to a queue
|
|
2
|
312
|
August 26, 2024
|
|
Provide Timezone for EU region to fetch the genesys data
|
|
0
|
183
|
August 26, 2024
|
|
Time taken by an API call
|
|
3
|
247
|
August 23, 2024
|
|
Wrapup Performance views data discrepancies for Handle
|
|
13
|
487
|
August 21, 2024
|
|
Request for average talk and Outbound Metrics from Genesys Cloud API
|
|
2
|
234
|
September 18, 2024
|
|
Discrepancy in NA vs. EU Data for /api/v2/analytics/conversations/aggregates/query
|
|
5
|
300
|
September 18, 2024
|
|
Request for Interval Complete, Service Level Target %, and Met SLA Metrics from Genesys Cloud API
|
|
3
|
340
|
September 17, 2024
|
|
Discrepancy Between Exported File Metrics and API Response Data in Genesys Platform
|
|
1
|
242
|
September 12, 2024
|
|
Interaction View via API
|
|
2
|
364
|
August 25, 2024
|
|
Is there an API to retrieve recording access
|
|
2
|
415
|
August 22, 2024
|
|
Outbound Campaign info
|
|
2
|
490
|
August 21, 2024
|
|
Aggregate ACD Calls by Queue and Ring Number
|
|
5
|
505
|
August 14, 2024
|
|
Short Calls reporting metric
|
|
2
|
406
|
August 8, 2024
|
|
Analytics conversations details Pagination
|
|
2
|
485
|
August 4, 2024
|
|
Query related to participant purpose “station” in Queue Performance, Agent Performance, DNIS Performance and Wrap-Up Performance
|
|
3
|
504
|
August 2, 2024
|
|
Difference between "Agent Performance" and "Interactions"
|
|
1
|
450
|
August 2, 2024
|
|
Incorrect Off Queue and On Queue time
|
|
1
|
527
|
July 18, 2024
|
|
Conversations with media type message are taking 1-2 months duration
|
|
4
|
658
|
July 14, 2024
|