@Richard.Schott : Executing multiple screenpops to open a customer record and a case record at the same time is not something we'd really be able to support, nor is it something that I'd advise to attempt.
I read the other thread also. My usecase is pop up a new case if account doesnt exist and also pop up create a new account page.
How can I achieve this?
Thanks!
The most straightforward manner of achieving this that I can envision would be to do a data dip in the IVR to identify the account record. If it does not, screenpop to a visualforce page that creates both a case and account record using either the softphone setting or the sf_urlpop attribute.
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