401 Unauthorized on oauthcodegrantjwtexchange for Authenticated Web Messaging

[yunyeeng]

Hi there,

We are receiving a 401 error on POST /api/v2/webdeployments/token/oauthcodegrantjwtexchange request.

We're a bit stumped by the issue since it's working in the UAT environment, but not so for production. Can I please get some advice on how to resolve this?

Thanks,
YY

[vpirat]

Hi,

Still facing the issue ?
It so let me know.

Your best option is to test manually (using Https requests) the authentication mechanism.
Then switch to the Genesys api if previous step is ok.

Regards,
V.P.

[vpirat]

Based on the contextId provided earlier, I could see in logs that the token exchange is rejected by the authorization server with the following reason: invalid_grant
Just to let you know.

Regards,
V.P.