403 - Target Referenced forbidden Private IP Space

Data Actions
1

Hi all,

I'm building out a Data Action to pop a screen and am receiving an error that states the following:

  1. code: "BAD_REQUEST"
  2. details: []
  3. errors: []
  4. message: "Target referenced forbidden private IP space. Target host attempted: "
  5. messageParams: {}
  6. status: 403

It is a POST request that I am making to this endpoint. Strangely, this API call works sometimes but not other times. Do you think that the customer's firewall is blocking an IP that Genesys is using for the data action request?

Thanks,
Peter

2

HI PKS,

Are you trying to a call Genesys Cloud public API endpoint? It sounds suspiciously like there is some kind of blocking of the IP address, but some more details would help.

Thanks,
John Carnell
Manager, Developer Engagement

3

That sounds like a DNS issue, where the DNS entry that is returned is sometimes a public IP address, but other times an internal IP address (like 192.168.x.x or 10.x.x.x). Without a correlation ID of an example I can't give you much else.

--Jason

4

Hi Jason,

Is this the ID you are looking for?

"contextId": "0cf8c00d-b6e5-4df8-8332-285d92d81766",

5

That is exactly what I wanted, and it verifies that this is a DNS issue.

Running
nslookup your.endpoint.com
for the DNS name your action is trying to hit consistently returns two IP addresses. One of them is a 10.x.x.x address and the other is an18.x.x.x address. Based on this it is a 50/50 on if your data action will work or get this error until the DNS issue is resolved.

--Jason

6

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