About the scope of Digital Messaging

Web Messaging
1

Hello,

Please tell me about the scope of application of Digital Messaging.
Idea Lab has the following posts:
https://genesyscloud.ideas.aha.io/ideas/DIG-I-1102

  • Digital Messaging - Warm/Consult Transfer among Agents
    Our customers want answers from Genesys about whether this idea, if implemented, will definitely cover the following messaging services:
  1. LINE Messaging (planned to be used until support is discontinued on April 24, 2024)
  2. Genesys Cloud Universal Messaging (planned to start using before LINE support ends)
  3. Web messenger
    Are these three platforms included in the idea?

I wasn't sure if it was something to ask on the forum, but I would appreciate a reply.

Best regards,
Hirofumi Enotani

2

Hi - I've asked the corresponding product team to clarify initial scope across all Messaging channels, in the Idea you referenced above: most likely this will align with all channels already included with Digital Monitoring (Web Messaging, SMS, WhatsApp...)
We recommend posting Ideas related questions into the corresponding Ideas portal, in order to directly engage with with corresponding product manager.

3

Hello,

Thank you for your support.
I will comment on the idea portal.
We look forward to your continued support.

Best regards,
Hirofumi Enotani

4

@enotani I've amended previous response, as more channels will likely be included in the initial scope.

5

Hello,

Sorry for my late reply. Thank you for your support.
I added a comment to the corresponding idea.

Best regards,
Hirofumi Enotani

6

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