About updating Edge software Version "1.0.0.11586"

Genesys Cloud Integrations
1

Hello,

This inquiry was made with "CASE#0003173113", but the answer was "Please check on the developer forum", so I am making an inquiry.

After updating Edge software Version "1.0.0.11586", the following phenomenon has changed. The change on the Edge side "resolves an issue where the system intermittently ignores caller name suppression", but I don't understand this either. As a customer, it was an unexpected change, but is this correction the correct result as expected? Please check the following "$Focus point$".

[Detailed information]
*Date and time when the display changed: September 6, 2022 around 17:00 (JST)

  1. Before change (Example: 09/06 15:53 ​​ID: 19ca5152-a964-40cf-852e-128bd58923f0)
    ・Transfer source (GenesysCloud) information:
    ANI: 07074705336
    DNIS: +81366336843
    Forwarding: Forwarding uses Prefix transmission with the following information.
  • Specified = "7010345609568" (Prefix = "701")
  • Caller ID notification = "0366299003"
    ・Display information of transfer destination (another system):
  • Caller ID: 0366299003
  • Notification number: 07074705336 (ANI when receiving GenesysCloud calls)
  1. After change (Example: 09/06 17:45 ID: 78bd9fb6-7ca8-4a9e-94e3-e4813af54450)
    ・Transfer source (GenesysCloud) information:
    ANI: 07040788102
    DNIS: +81366336843
    Forwarding: Forwarding uses Prefix transmission with the following information.
  • Specified = "7010345609568" (Prefix = "701")
  • Caller ID notification = "0366299003"
    ・Display information of transfer destination (another system):
  • Caller ID: 0366299003
  • Notification number: 0366299003 ("$point of interest$")

Best Regards,
Matsuoka

2

Hi Matsuoka,

I think you were given improper advice regarding this issue as it does appear that it should be a support case and not been directed to the developer forum. I apologize for this misunderstanding and have escalated this up to our Care leadership to ensure that proper visibility is given on item.

Thanks,
John Carnell
Manager, Developer Engagement

3

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