Hi Team!
Is there any way to get the calculation for a specific date on what the absenteeism of a particular member/group is/was? I have been trying to read this from the scheduling API but found that there is not such thing as the "last published schedule" to be able to read it. Is there any way (or guide) where you can get the last published schedule or how to re-create the schedule based on the changes?
Thanks a lot for your support!
Hi Julian,
It sounds like our historical adherence APIs may have what you need. These APIs show how well agents adhere to their schedules. Here is a link to a guide about the APIs that are available: https://developer.genesys.cloud/useragentman/workforcemanagement/upload-historical-adherence-query. Each route has an optional includeExceptions field in their request bodies. If you set includeExceptions to true, the results will include a breakdown of exceptions per agent, which will show what the agent's actual status was compared to their scheduled activity code, if you need that.
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