Access to Conversation {id} is forbidden for the /api/v2/conversations/messages/{conversationId}/participants/{participantId}/replace

Platform API
1

Hello Folks,

We have an App that performs a transfer of an open messaging interaction that is with an agent to a queue and uses an OAuth Grant Types=Client Credentials that has a role with the permission Conversation > Communication > blindTransfer

The API
/api/v2/conversations/messages/{conversationId}/participants/{participantId}/replace, has the permission: conversation:communication:blindTransfer as Required Permissions

Even so, when making the request with the token obtained via Genesys Cloud OAuth, mentioned above, I get the return message informing me that I am not authorized for the request:

{
"message": "Access to Conversation {id} is forbidden.",
"code": "not.authorized",
"status": 403,
"messageWithParams": "Access to {type} {id} is forbidden.",
...
}

What could be going wrong? Since the OAuth Grant Types=Client Credentials has auto-authorized for the everything scope.

Thanks in advance

Járlei

2

Hello,

I was able to reproduce your scenario, starting from an OAuth Client/Assigned Role with Conversation > Communication > blindTransfer permission only.

You are missing the Conversation > Communication > Transfer permission.
That made sense when I read the description: Transfer other users' conversations
As the OAuth Client Credentials Grant client is not a participant in the conversation you are trying to transfer.

Regards,

3

Thx a lot @Jerome.Saint-Marc

Tested and it worked, thank you very much.
Maybe it would be a good idea to add this permission to the API prerequisites.

4

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