Access to current page within Client Application SDK

I would like to know which interaction detail view is open from within a Client App SDK application.

Example URL: Genesys Cloud

The reason for needing this information is to provide contextual information in the sidebar app view based on the conversation which is selected.

If this is not possible, are there plans to do so? Or provide a way to create a custom tab on the Interaction Detail view for showing external information relating to the conversation just like we do as Interaction Widgets for a currently active Conversation.

So this would be same type of capability of an Interaction Widget instead in the Interaction view (Performance -> Workspace -> Interactions -> Interaction) or through a contextually aware sidebar app.

Hello,

There is no such capability at this time. The Client App SDK does not have access to the information of which interaction/conversation/view is currently selected in the Genesys Desktop.
You can request new features and share your use case at https://genesyscloud.ideas.aha.io/ .

Regards,

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