Activity codes in PostWorkforcemanagementBusinessunitAgentschedulesSearch

[scm_pa]

I'm using the WFM API to pull some agent schedules and in the result I see the following for the activity code:

The highlighted activity code is shown as "3" but when I pull the activities via GetWorkforcemanagementBusinessunitActivitycodes() the activity codes are GUIDs. I trying to figure out how to correlate the two so that I can get the actual activity the agent is scheduled for.

Thank you.

[Behymer_Joe]

Hello.

Default activity codes use short integer values as their IDs to save space when they are repeated thousands of times in queries like this. ActivityCodeID=3 is a valid value (Meeting), which you can see if you do a GET on the businessunits/activityCodes route.

This:

GET api/v2/workforcemanagement/businessunits/{buid}/activitycodes

Returns:

entities{
  0: {id: "0", name: "", active: true, defaultCode: true, category: "OnQueueWork", lengthInMinutes: 120,…}
  1: {id: "1", name: "", active: true, defaultCode: true, category: "Break", lengthInMinutes: 15,…}
  2: {id: "2", name: "", active: true, defaultCode: true, category: "Meal", lengthInMinutes: 30,…}
  3: {id: "b6ef4148-de99-4830-98d6-de3e661c3085", name: "Custom Code",  defaultCode: false,…}
  4: {id: "3", name: "", active: true, defaultCode: true, category: "Meeting", lengthInMinutes: 30,…}
}

So we can see that id=3 is a Meeting. Hope this helps.

[scm_pa]

Hi Joe,

That does help. Thank you. Apparently the schedule I pulled was only using the default activities. When I looked at the details of the GET you posted I saw what you are talking about.

Regards