Can someone help point me in the right direction? Within Genesys Cloud, I can export the Activity Counts from the Schedules site for the selected MUs. It's a manual process and it gives me a count of agents that are scheduled for each activity, for each 15 minute intervals. I'm now trying to get that same data via an API request. For example, I need to know how many agents were scheduled to be "On Queue" and taking phone calls for every interval within a specified time range.
I'm sorry to say that we don't have any metadata-style endpoints like what you're looking for at this time, however we do pay close attention to user requests and suggestions in our Genesys Cloud Ideas Portal.
Please post your use case there so our product managers can consider it when prioritizing future features. Thank you!
A bit disappointing, but understandable. Thanks anyways.
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