Add a logo for Web Messenger

Web Messaging
1

In the documentation in mentions we can add a logo but in our Org after KB is enabled, the option to add a Logo does not appear.

  1. Under Add a logo , select the required image to use as the brand logo. When you enable this option, the image appears in the home screen and throughout the knowledge base.
2

This is only for the Homescreen, so you need to enable that. It should be available now.

image
image369×656 42.3 KB

3

Yes I did but still do not see that option

image
image2865×1595 310 KB

4

Ah, ok. This feature is rolling out at this moment right now, so may not be completed. You may have to wait until it is all done.

5

Please ensure that user permissions are in-place, as per documentation: Configure Messenger - Genesys Cloud Resource Center

  • To view Brand Logo upload field: Uploads > Public Asset > Upload permission
6

I see it now. Thank you.

7

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.