Adding Flow Milestones/Outcomes to Workflows

Genesys Cloud Applications Architect
1

Hi,

I'm trying to add a flow outcome to a Workflow type flow in architect, but don't see the option under the Flow section of the toolbox when I'm editing a Workflow flow. Is this expected? I didn't see anything in the outcome/milestone docs that mentioned excluding any types of flows.

Thanks,
Tanner

2

They're not available in workflows. Documentation will be updated.

3

Thanks for clarifying! Is there any way to see execution history for a workflow then? As far as I can tell, the execution history only populates with Milestones/Outcomes?

4

No, they aren't required. You do mean this right?

5

Ya exactly, I don't see any data in there for any of our flows. I assumed it was because none of them are using milestones or outcomes.

6

I found that it's behind a setting. All sorted.

7

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