Hi, we got a situation where some agents forget to end / fill out the ACW before logging out at closing time which mean that the AUT is increasing to high level.
Is there a way to force a default ACW to a call if / when an agent logs out?
I know that it is possible to set a default timeout on an ACW but we are using ACW with "Mandatory, Discretionary" which dont have that timeout.
Looking forward to hear some suggestion to solve this issue.
Br.
Torben