Agent are facing Logout issue

Genesys Cloud Applications
1

Hi,

Many agents are facing issue with purecloud. They are automatically getting logged out of purecloud or there status automatically change from onqueue to available.

Can anyone pne tell me why is this happening.

The users are using SSO for getting logged on to purecloud.

2

Please open a case with Genesys Cloud Care to report issues with the product.

3

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