Hi Team, I need some help with Agen assistance and Chat within my WebRTC client not working and showing as red and when you hover over icon you get "There is a connectivity problem with Agent Assistance. We will retry to establish a connection automatically." We have force point proxies, and all other Genesys feature appear to work, send and make calls....etc etc... We obviously expect out proxies, however, are unsure what to look for...!
Any assistance would be appreciated.
Hi, if you believe there is an issue with Agent Assistance and every other service is working, I recommend you open a case with care to investigate your issue: Genesys Cloud Customer Care - Genesys Cloud Resource Center
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