Agent chat via API for Genesys Cloud

Genesys Cloud Integrations
1

Hi,

I am using API with Genesys Cloud and I would like to have an ability to send messages between agents using the standard Genesys API. Can someone please tell me what API call we can use?

Thanks!

2

Hello,

At this time, there is no API available at this time to exchange messages between agents.

Regards,

3

That is just dandy! So what is everyone using then?

4

Hello,

Agent assistance and "Genesys Cloud chat" (internal chat) capabilities are available in Genesys Cloud Desktop.
But at this time, they are not available via a public API.

Regards,

5

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

6

Just for info,

There is a new internal chat API currently in Beta (not released yet).
You may want to have a look at the Genesys Cloud Beta Community forum and join the Collaborate Chat API Public Preview.

Regards,