Agent status summary - BuAgentScheduleActivity

Platform API .NET SDK
1

Hi. I'm using the .NET SDK for an application I'm working on and need some data on agents (scheduled time, time in activity, etc). I see a class named BuAgentScheduleActivity but I'm not seeing which API(s) use it. I was thinking WFM API but so far I'm not seeing it in there. Can anyone point me to where this class is used?

Thank you.

3

https://developer.genesys.cloud/api/rest/client-libraries/dotnet/WorkforceManagementApi.html#postworkforcemanagementbusinessunitweekscheduleagentschedulesquery

Returns BuAgentScheduleQueryResponse, which contains BuAgentScheduleShift, which contains BuAgentScheduleActivity

4

Thank you very much sir!

5

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.