Agent talktime , ACW,hold time

Platform API Python SDK
1

Is it possible to extract total handle time for each agent by media type for the set of time ? Which end point would be useful for this?

2

Hi there! You can get this data via a POST call to /api/v2/analytics/conversations/aggregates/query:

https://developer.mypurecloud.com/api/rest/v2/analytics/#post-api-v2-analytics-conversations-aggregates-query

--Becky

3

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