Agent trigger and disconnectType reason=CLIENT

Triggers
1

Hi...
We have a trigger regarding " * `v2.detail.events.conversation.{id}.user.end"...
We are trying to find all the calls that and agent hangs up.
Trigger is working and based on disconnectType=CLIENT. But we are getting many interactions were disconnectType=CLIENT but at the end the call in GCloud showd that the termination is External ..
Have you have seen this scenario?
Best regards,
Martin Ramírez

2

Hi Martin,

You might want to cross-post this question to the analytics and reporting room as this event is generated by analytics.

--Jason

3

Thanks Jason ... Will do.....

4

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