Hi Guys,
I tried to many times, changing the agentAvatar to that i use inside of myPureCloud.
But none of my shots i have luck.
Could you guys share what line i have to modify to get my system avatar working? or could you share a complete code customized that can i give a look?
The name its OK, i created a agent section inside of the agent profile, but the avatar its not working.
Thank you very much!
Have you followed the instructions in the Add an agent name and image for web chats resource center article? I just followed those instructions and used https://developer.mypurecloud.com/developer-tools/#/webchat to test a web chat to the agent and the image displayed correctly.
Hi Tim,
Yes I did.
But is supposed to appear my Profile Photo/Image on the agent image inside the chat?
I going to try again e post some images, thanks anyway.
Sincerely,
Gustavo Engel
I also don't see Agent images in the WebChat embedded widget. Can you show me the widget configuration that should support this?
There isn't any special configuration in the widget required for an agent image. If you're having trouble with it after following the instructions in the link above, I'd suggest opening a ticket with PureCloud Support to investigate.
Hey Tim,
What image did you get. We are getting the default image but not the one we uploaded. Can you help us understand how the agent image is determined and used via the widget tools? Is there a different image for web chat we cannot find that as the interface does not have a spot in the person_agent section for a different image for chat.
Please follow the instructions at https://help.mypurecloud.com/articles/add-an-agent-alias-name-and-image/ to configure an agent image. If you're having trouble with this product configuration issue, please post on the PureCloud community forum or open a ticket with PureCloud Support. Non-development standard product configuration issues are not handled on the developer forum.