Agentless/Campaign domain issues

Platform API
1

Looking at the documentation, Agentless/Campaign email domains should be sub-domain.
So we created a sub-domain and setup.
The TXT record gets verified fine. but the CNAME record verification fails.

but before this setup, I have the subdomain setup as Custom domain
and got it verified fine.
Since Agentless outbound emails require Agentless/Campaign setup, added one more domain setup with same subdomain.

In doing so, the TXT record is verified, CNAME record is not.
We are not sure why?

I opened a ticket with support, they keep providing same documentation.

Any ideas from this forum please?

2

Please continue to work with Genesys Cloud Care to resolve this issue. We do not have access to your org's configuration or private data to investigate this issue via the forum.

3

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