Agentless email has recently been released as a feature from Genesys and in Beta. What we are exploring is the use of this feature in order to send an outbound agentless email notification via a script function. Would anyone happen to have some insight as to how to achieve this and thoughts around how the data action should be constructed? Any insight is appreciated.
Hi Willie - can you kindly email me at jody.nabuurs@genesys.com to discuss this. I can work with you on this.
Thanks!
Jody Nabuurs
Product Manager
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