Agents are complaining that they do not hear disconnect sound when the calls are disconnected

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Agents complaining do not hear disconnect sound when the calls are disconnected. is there a solution to it?

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Did there use to be a disconnect sound? There's currently no built-in disconnect tone in the call client. Also, I'd recommend you ask this question in the Genesys Cloud Community Forum. The developer forum is centered around API/SDK utilization.

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