Alert Notification On Queue equal zero

1

Is there a way to set an Alert notification when a queue does not have anyone "On Queue"? Example a queue that is 24/7, if no one is On Queue then alert goes out to supervisors.

I have looked at the Queue variables with threshold metrics and do not see what is needed. Is it possible to create a custom Queue variable for "On Queue" and test that metric?

Thank you.

2

Hi,

I would recommend asking this question on the Genesys Cloud Community Forum as the Developer Forum is meant for development related questions using Platform API & SDKs.

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