Amazon Lex and DTMF in PureCloud

Hi we are exploring using Amazon Lex for intent recognition using PureCloud flows in Architect. Is there a way to provide DTMF input as alternative options along with Lex. The DTMF input option could serve as different option or collect input

Eg:

Prompt: What are you looking for today? You can also press 1 for menu options and 2 for dial by extension

In the above prompt, voice input is sent to Lex bot.
How to capture the DTMF in the same menu or Call Lex bot option

Thanks in advance..

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