Amazon Lex and DTMF using PureCloud Architect

Hi we are exploring using Amazon Lex for intent recognition using PureCloud flows in Architect. Is there a way to provide DTMF input as alternative options along with Lex. The DTMF inout option could serve as different option or collect input eg:

  1. Please speak or enter your zip code, OR
  2. User presses 0 and we can take appropriate action to connect to an agent.

Any help or reference to page, article or FAQ is appreciated.

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.