Hi we are exploring using Amazon Lex for intent recognition using PureCloud flows in Architect. Is there a way to provide DTMF input as alternative options along with Lex. The DTMF inout option could serve as different option or collect input eg:
- Please speak or enter your zip code, OR
- User presses 0 and we can take appropriate action to connect to an agent.
Any help or reference to page, article or FAQ is appreciated.