Amazon lex integration V2 and message flows

Genesys Cloud Applications Architect
1

Hi,

Why is only possible to connect with Amazon Lex v2 console on call flows and not message flows? Is there any plan to enable that feature also on message flows?

Thank you,

2

Hi,

Amazon Lex V2 is by nature Async and we do not yet support that architecture for 3rd party bots. We are planning to work on a re-architecture to support Async bots at which point we will make Lex V2 available in message flows. No timing on when that will happen at this point.

You can register your interest and detail any use cases on the idea here: https://genesyscloud.ideas.aha.io/ideas/SSA-I-366.

Thanks,
Rebecca

3

Thanks for the update Rebecca :grinning:

4

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