Analytics Conversations Aggregates oServiceLevel groupBy mediaType

[Taras]

Hi dear community.
I'm trying to understand why I can't get oServiceLevel with such query:

{
    "interval": "2021-10-16T21:00:00.000Z/2021-10-29T21:00:00.000Z",
    "groupBy": [
        "mediaType"
    ],
    "views": [],
    "metrics": [
        "oServiceLevel",
        "nOffered",
        "tAbandon",
        "tAnswered"
    ]
}

At the same time I can get oServiceLevel with

{
    "interval": "2021-10-16T21:00:00.000Z/2021-10-29T21:00:00.000Z",
    "groupBy": [
        "queueId", "mediaType"
    ],
    "views": [],
    "metrics": [
        "oServiceLevel",
        "nOffered",
        "tAbandon",
        "tAnswered"
    ]
}

[Eos_Rios]

If you don't break it out by queue it doesn't know which queue's rules to use, would be my guess.
Service level is a queue specific metric.
see last paragraph

[Taras]

@Eos_Rios thanks very much for the reference.