Analytics: Fix for wait time (tWait)

Announcements
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Category: API
Summary: The aggregate metric tWait will include flow outs.
Impact: tWait currently is an aggregate of tAbandon and tAnswered and doesn't count flow outs. That will be fixed and tWait will now include all time spent waiting in an ACD no matter what the outcome was (answered, abandoned, or flow out).
Date of Change: 03/29/2019
Impacted APIs: Analytics API

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Hi Peter,

Appreciate for sending detail information the issue.

Regards

Ben

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