Category: API
Summary: Conversation detail records will include and allow filtering by conversation metrics.
Impact: The conversation details endpoint already allows filtering by a subset some metrics such as tAbandon and includes these metrics on the record. This feature has been updated and now supports all applicable conversation metrics (all timers and counters, observation metrics don't make sense in this context).
Date of Change: 04/03/2019
Impacted APIs: Analytics API
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