I am trying to run /api/v2/analytics/reporting/exports and I am receiving the following error message. I can not find anything online or any settings that pertain to enabling this report view type.
{
"message": "AGENT_LOGIN_LOGOUT_DETAIL_VIEW is not Enabled for Org : [Organization ID]",
"code": "forbidden",
"status": 403,
"contextId": "48bd0920-9d84-4944-a88a-a904d4dcd84d",
"details": [],
"errors": []
}
Hi,
Do you have the required permission analytics:dataExport:add and also the required scope analytics?
Thanks,
Mike
Yes I do have that permission
Hello,
The reason is that this view (for export) is not available yet (not yet released).
The Agent Login-Logout Details view is not listed here yet: Export view data - Genesys Cloud Resource Center
And, in the " How are exports used to reproduce reports" section in the Deprecation: Canned reports Resource Center page, the "Agent Login-Logout Details Report" appear with "Feature coming soon" (meaning equivalent of former/legacy report with a view export is not available yet).
Regards,
thank you very much. That is, unfortunately, exactly what I needed to know. But I will keep an eye out for when it could get released
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