Analytics workspace view

[Luca_Assandro]

Hi
this new performance view was released on March 23, but adding the permissions specified here (Work with the analytics workspace - Genesys Cloud Resource Center) we still don't see the new view, do someone know that there is a delay in distribution?

Thanks
Luca

[Eos_Rios]

I can confirm it rolled out to my org, and we didn't beta it;

Have you tried the usual log-out-log-in make-sure-client-is-updated stuff?

[Luca_Assandro]

Yes, I've check the permission on "tab configuration" and logout-login; we use web client, the update is execute at login. Are you in Frankfurth reagion?

Thanks
L

[Eos_Rios]

Nope, US West, not aware of them doing any sort of staggered release though.
Thought these were all-or-nothing plus/minus beta flags.

[tim.smith]

@Luca_Assandro please open a case with Genesys Cloud Care if you are unable to access the documented feature in the base product. This forum is specific to API usage and integrations; base product questions are best suited for the Community Forum or Care.