I am trying to answer an incoming call for my test user that is in a queue. I have it notifying in our app, but when i try to use the conversationsAPI to patchConversationsCallParticipant (passing in my agent participantId, and body is {state: "connected"}) but it does nothing. The call is still alerting.
I have done all of that. I get the call in our system, which is coming from a queue, but when i try to patchConversationCallParticipant with a state of 'connected', it does not connect. So that post is not fully helpful
If you've verified that the place external calls option is enabled, there aren't any invalid values in the request, and the response is successful, please open a case with Genesys Cloud Care to investigate further.