Anyway to NOT pay for EDGE device when integrating with Teams?

Genesys Cloud Integrations
1

Hi,

one of the appeals of BYOD was that we could use our own EDGE. Now, it seems as we can only use $100 / month offered by Genesys. Is there a way to connect Teams to Genesys CX without $100/month per edge ? We have our own SBC and would love to use our own edge instead of outsourcing it to Genesys. In a long, it is yet another fee that goes to Genesys and not us, and we sure want to keep as much as we can.

Thanks!

2

Hello,

I recommend you post this question on the Genesys Cloud Community Forum, which is focused more on the core Genesys Cloud product whereas this forum is centered around Genesys Cloud public APIs and SDKs.

Regards

1 Like
3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.