Is there an API which would return all conversations which are active (no EndDate) but also contain priority, agent GUID and media of these conversations?
I'm looking to hopefully cut back on API calls.
You can select conversations that have a segment that hasn't ended using conversation detail query API, but you're still going to get back the whole conversation, all segments, and have to wade through all the info you don't care about to excavate the nugget you do.
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