API Endpoint URL Changed

Platform API
1

Our organisation has a payroll integration that requests agent schedules from Genesys.

The results are usually stored in https://prod-apse2-wfm.s3.ap-southeast-2.amazonaws.com/userDownloads/wfm-service/agentSchedules/. The schedules are download, processed and sent to the payroll software.

On Tue 12/11/24, the integration failed due to an authentication issue.

It was discovered that the Endpoint was changed to https://api-downloads.mypurecloud.com.au/userDownloads/wfm-service/agentSchedules........&Key-Pair-Id=.......

Our organisation didn't receive any notification about the proposed change in the endpoint. Has anyone else experienced this in the APSE2 region?

I am not a technical expert. How can our integration team be notified if something of this nature were to occur again. Is there a notification service we need to be subscribed to?

3

Hi Augustin, I'd recommend subscribing to release notes and check them weekly as well. The advisory around the move of some content from S3 was first posted earlier in the year I believe and started being actioned end of October.

https://help.mypurecloud.com/articles/domains-for-the-firewall-allowlist/

https://help.mypurecloud.com/343819-2/

4

Thank you VaunMcCarthy. I will inform this to our integration team.

5

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