API query for SecurePause

Analytics and Reporting
1

Is there an API query to retrieve all calls that had a Secure Pause for a specific interval ?

2

Hi @Sajid_Siddique1

What you are looking for is likely to be sources from Speech and Text Analytics APIs, take a look at Speech and Text APIs . You can get analytics for conversations that had Secure Pause and add more filtering to get your desired result.

3

Thanks for the reply, doesnt have speech analytics enabled (on CX2 with no wem). Any other suggestions ? please advise

4

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