API Query To Get Total Offered Calls to all Queues for a specific date

Platform API
1

HI

Is there an API Query To Get Total Offered Calls to all Queues for a specific date?

Thank you.

2

/api/v2/analytics/conversations/aggregates/query

{
"interval": "2021-09-28T00:00:00/2021-09-29T00:00:00",
"granularity": "P1D",
"timeZone": "UTC",
"metrics": ["nOffered"]
}

Adjust timezone and add any additional groupings or filters as needd.

3

Thank you!!

What does the below stats mean as in max, count and sum?

          "metric": "tAnswered",
          "stats": {
            "max": 128009,
            "count": 9,
            "sum": 249473

Thank you.

4

Max is the highest value a call had in that field, count is how many answers happened and sum is the cumulative duration of all 9 of them.

5

Thank you this is brilliant! I appreciate it very much.

6

is max the highest duration value?

7

When I try run it agains tCallbackComplete I get a 400 bad request:

{
"interval": "2021-09-20T00:00:00/2021-09-21T00:00:00",
"granularity": "P1D",
"timeZone": "UTC",
"metrics": ["tCallbackComplete"]
}

8

Hello,

I think that the 5 Conversation Aggregate Metrics which are tagged as "Preview" are not available at this stage (i.e. not available/released yet):
nCobrowseSessions, tCallback, tCallbackComplete, tCoaching, tMonitoringComplete

The 400 response body says: "unsupported metric xyz"

Regards,

9

Hi Jerome,

Thank you, customer care confirmed that these metrics are not available at this time.

Thanks again.

Kind Regards,

10

is max the highest duration value?

yes, as I understand it max is the highest duration contributing to sum.

11

Thank you very much.

12

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