API to view history of an agent's active queues

[Isabella_Clutterham]

Hi all,

I'm wondering if there is an API which can display the history of when an agent activated/deactivated certain queues?

For example - our agents work on multiple queues - I have noticed some agents deactivating the queues they do not want to take calls from.
If this is not picked up live it is very hard to manage, I would like to view the historic records to provide a report to leaders.

Many thanks,

[Eos_Rios]

Last answers on this topic -

Find if user was active on a queue during specified interval

There is no queue (or skill) assignment history. It's "now" only. The only way to know if someone was on a queue was for them to have recorded some activity on that queue during the period, which isn't ideal for many reasons you'd be asking the question.