APIs used for Performance Screens

Platform API
1

Hi,

I would appreciate if some one tell me which APIs are used for the following screens part of Performance analytics/section in Genesys Cloud UI. I am trying to understand the APIs to better leverage them part of custom work I am doing.

I tried looking for APIs which would provide me information for those screens, but having difficulty to find them.

  • Surveys
  • Outbound Campaings
  • Scheduled Callbacks
  • Intraday Monitoring
  • Real-Time Adherence

Thanks!

2

The information for most views primarily comes from the Analytics APIs. Documentation on the meanings for fields/columns in reports, views, and dashboards can be found on the resource center here: https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/.

3

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